Client Support Center

New Event Dashboard

  • Updated

The Event Dashboard is your central hub for event management.

  • Top: Quick links to frequently used features.

  • Left: Sidebar menu with detailed items.

  • Center: Ticket Manager and ticket type actions.

Once your event is created, you can manage all ticket types directly from this dashboard. The dashboard serves all client types—Venues, Festival organizers, and Promoters. While it looks the same for everyone, some features may vary depending on the event creation tool you use.

Screenshot 2025-07-23 at 10.20.45.png
Overview of the Event Dashboard.

 

Dashboard Features

The following features are available for all clients:

Screenshot 2025-07-22 at 17.30.40.png
Overview of the icons displayed within the Ticket Manager for a Single-Day event.
  • Lock icon: Switch your event to private or public with one click.
  • Quick access buttons: Open Event Settings, Live Stats, or Box Office.
  • View Event button: Preview your white label event page as customers see it.
  • Ticket Manager: Labels next to "Tickets" show whether ticket types belong to a Tab, Section, or Group (in the example below, they belong to a Tab).
Screenshot 2025-07-23 at 11.30.56.png
Example of a "Tab" label.
  • Ticket details: Next to each ticket type, you’ll see its price, tickets sold, holds created, and unsold/available tickets.

  • Icons (right side of Ticket Manager):

    • Dollar sign: Opens the Fee page.

    • Ticket icon (Multi-Day/Pass events only): Assign dates and constraints to each ticket type.

Screenshot 2025-07-22 at 17.49.05.png
Overview of the icons displayed within the Ticket Manager for a Multi-Day/Pass event.
Screenshot 2025-07-22 at 18.42.41.png
Pop-up displayed when you click on the Ticket icon within a Multi-Day/Pass event.
  • Link icon: Access the ticket type link.
Screenshot 2025-07-22 at 18.45.32.png
Pop-up displayed when you click on the Link icon (located either next to the Fee or Ticket icon).
  • Cog icon: Access Ticket Type Advanced Settings (details vary by client type; see below).
  • Ellipsis (three dots): Access additional features: Price Levels and Attractions.
Screenshot 2025-07-22 at 17.32.11.png
Features available when clicking on the ellipse/three dots.
  • Price Levels: Adjust ticket prices automatically by date or sales volume (details vary by client type; see below).
    Attractions: Add additional scan points to each ticket type.
Screenshot 2025-07-22 at 22.24.34.png
Attractions pop-up accessible from the Event Dashboard.

 

Venue Features

  • Event Dashboard (for Venue clients): Use the left-hand EDIT menu to quickly update Event Info, Ticket Manager, Holds, Promote, and Review. Each option redirects to the new event creation tool for Venues (e.g., selecting Ticket Manager opens the section to update ticket types in seconds).
Screenshot 2025-07-22 at 18.23.22.png
Edit section for Venue clients
Screenshot 2025-07-22 at 18.32.58.png
Example of the Ticket Manager section that opens when a Venue client clicks on the Ticket Manager menu item in the Event Dashboard. 
  • Cog icon (Event Dashboard): Opens the Ticket Manager in the event creation tool. In the Ticket Types section, clicking the cog icon opens the Ticket Type Advanced Settings.
Screenshot 2025-07-22 at 21.57.52.png
Ticket Type Advanced Settings section within the event creation tool dedicated to Venues.
  • Add Price Levels: From the Event Dashboard (ellipsis menu), you’ll be redirected to the event creation tool. In the Ticket Types section, open Ticket Type Advanced Settings and click Add/Update Price Levels to open the Price Level pop-up.
Screenshot 2025-07-22 at 22.08.50.png
Adding Price Levels within the event creation tool for venues.
  • GA Holds: Track holds in the dedicated section at the bottom of the Event Dashboard.
Screenshot 2025-07-22 at 22.14.58.png

 

 

Festivals and other clients (Non-Venue) Features

  • Event Dashboard:Use the left-hand EDIT menu to update Event Info, Tickets, Images, and Details. Each option redirects to the event creation tool (e.g., clicking Ticket Manager opens the section to update ticket types).
Screenshot 2025-07-22 at 22.35.19.png
  • Access Advanced Ticket Type Settings: Click the cog icon on the Event Dashboard to open the page where you can add a ticket description, set On/Off Sale dates, and more.
Screenshot 2025-07-22 at 22.48.19.png
Advanced Ticket Settings page for clients not using our event creation tool for Venues.
  • Add Price Levels: Click the ellipsis in the Event Dashboard to open the setup page.
Screenshot 2025-07-22 at 23.04.41.png
How to access the Price Levels page from the Event Dashboard.

 

Screenshot 2025-07-22 at 23.05.40.png
Price Levels page that opens when we click on Price Levels within the Event Dashboard.

 

 

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